CELEBRATIONS
All of the resort’s guests can participate in actions, such as environmental actions, and they are informed and encouraged to become members of the Green Team, thus contributing to the protection of the environment and supporting the local community.
At Creta Maris Resort, guest satisfaction is our top priority. We value feedback and ensure that our guests’ experiences are consistently monitored and improved. During their stay, guests are invited to complete a questionnaire, allowing us to address any concerns immediately. Upon check-out, we follow internal procedures to carefully review and consider their feedback for continuous improvement.
We also collect, monitor, and analyze reviews and comments from past guests through a dedicated platform to identify areas for enhancement. Our complaint management system ensures that all concerns are promptly addressed, with the entire management team involved in finding the best possible resolution.
ANNUAL SUSTAINABILITY REPORT
Creta Maris Resort’s Annual Sustainability Report describes in detail all the activities of Creta Maris in all the fields identified as Sustainability pillars, namely the Environment, People and Sustainable Hospitality.
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